Call Center

Profile

Retrieve instance

GET /api/v1/tenants/(string: tenant_id)/groups/(string: group_id)/users/(string: user_id)/services/call_centers/

The API is mapped to UserCallCenterGetRequest

Additional informations

Response JSON Object:

  • agentACDState (string) – Value from “Sign-In”, “Sign-Out”, “Available”, “Unavailable”, “Wrap-Up”.

  • agentThresholdProfileName (string) – Not empty.

  • agentStateAfterCall (string) – See Call Center Instance.

  • agentUnavailableCode (string) – See Call Center Instance.

  • guardTimerSeconds (integer) – Value in range 1 - 25.

  • forceAgentUnavailableOnPersonalCalls (boolean) – Only for Premium Call Center.

  • numberConsecutiveBouncedCallsToForceAgentUnavailable (integer) – Value in range 1 - 5.

  • makeOutgoingCallsAsCallCenter (boolean) – Only for Premium Call Center.

  • outgoingCallDNIS (array) – See Call Center DNIS List Item.

  • call_centers (array) – The list of the assigned call centers. See Call Center Instance.

Update instance

PUT /api/v1/tenants/(string: tenant_id)/groups/(string: group_id)/users/(string: user_id)/services/call_centers/

The API is mapped to UserCallCenterModifyRequest

Additional restrictions

Request JSON Object:

Assign call center instance

PUT /api/v1/tenants/(string: tenant_id)/groups/(string: group_id)/users/(string: user_id)/services/call_centers/

The API is mapped to UserCallCenterModifyCallCenterListRequest

Request JSON Object:

  • serviceUserIdList (array) – The list of call centers to be assigned to the user. See Call Center List Item.

Available

Retrieve list instances

GET /api/v1/tenants/(string: tenant_id)/groups/(string: group_id)/users/(string: user_id)/services/call_centers/

The API is mapped to UserCallCenterGetAvailableCallCenterListRequest

Additional informations

Request JSON Object:

Available DNIS

Retrieve list instances

GET /api/v1/tenants/(string: tenant_id)/groups/(string: group_id)/users/(string: user_id)/services/call_centers/

The API is mapped to UserCallCenterGetAvailableDNISListRequest

Additional informations

Request JSON Object: