Services

This section describes the services assigned to the group

Table of Content:

• Services Management
  • Add group services
  • Remove group services
• 3rd Party Voice Mail
  • Retrieve configuration
  • Update configuration
• Call Capacity Management
  • Create instance
  • Retrieve list instances
  • Retrieve instance
  • Modify instance
  • Delete instance
  • Retrieve available users
• Call Center
  • Profile
  • Available Agent List
  • Active Instance List
  • Active Instance
  • Bounced Call
  • Instance Statistics Reporting
  • Overflow
  • Announcement
  • Stranded Call
  • Stranded Call Unavailable
  • Available Supervisor List
  • Supervisors List
  • Distinctive Ringing
  • Agent Unavailable codes
• Common Phone List Services
  • Create a user’s common phone list entry
  • Display user’s common phone list entries
  • Delete a user’s common phone list entries
  • Retrieve a user’s common phone list entry
  • Update a user’s common phone list entry
  • Delete a user’s common phone list entry
• Call Pickup
  • Create instance
  • Retrieve list instances
  • Retrieve list available users
  • Retrieve instance
  • Update instance
  • Delete instance
• Group Night Forwarding
  • Retrieve configuration
  • Update configuration
• Hunt Group
  • General
  • Available Agent List
• Intercept
  • Update configuration
  • Read configuration
• Music On Hold
  • Retrieve configuration
  • Update configuration
• IVR (Auto-Attendant)
  • Retrieve list of IVRs
  • Update the status of IVRs
  • Display group’s IVR instance
  • Assign a group’s IVR instance
  • Update a group’s IVR instance
  • Disassign a group’s IVR instance
  • Display group IVR instance’s menu
  • Update a group IVR instance’s menu
• Outgoing Calling Plan Services
  • Outgoing Calling Plan Redirecting
  • Outgoing Calling Plan Originating
• Phone Directory Services
  • Display user’s phone directory list entries
• Group Trunk Group
  • Display group’s trunk group list
  • Add group’s trunk group
  • Display group’s trunk group
  • Update group’s trunk group
  • Delete a group’s announcement
  • Display group’s trunk group backup details
  • Update group’s trunk group backup details
• Group Trunking Capacity
  • Display group’s trunking capacity
  • Update group’s trunking capacity
• Group Trunking Users
  • Display group’s trunking users list
• Voice Messaging
  • Voice Portal
  • Retrieve configuration
  • Update configuration
• Hoteling Host Service
  • Display group’s hoteling hosts list
  • Display group’s hoteling host instance
  • Create group’s hoteling host instance
  • Update group’s hoteling host instance
  • Delete group’s hoteling hosts list
  • Delete group’s hoteling host instance
• Group Call Recording
  • Display group’s call recording platform
  • Update a group’s call recording platform