Route Point Services

This section describes different services linked to the route points of a group.

A route point is similar to a call center premium with the major difference that the AS is not in charge of the management of the agents.

Table of Content:

• Route Point Instances
  • Create instance
  • Retrieve instance
  • Retrieve list instances
  • Update instance
  • Delete instance
  • Update Route Points’s active status
  • Configuration Information for RP Management
  • Configuration Information for the Passwords
• Route Point Routing Policies
  • Routing Policies - Holiday Service
  • Routing Policies - Night Service
• Route Point Properties
  • Announcements
  • Overflow
  • Bounced Call
  • Distinctive Ringing
  • Route Points DNIS
  • Route Point forced forwarding
  • Route Point call disposition codes
  • Route Point call disposition codes settings