Call Centers Services

This section describes different services linked to the call centers of a group.

A call center automatically process incoming calls received by a single phone number by distributing them to a group of users or agents. Includes enhanced features such as agent log in and log out, call queuing, and overflow control.

Table of Content:

• Call Centers Instances
  • Create instance
  • Retrieve instance
  • Retrieve list instances
  • Update instance
  • Delete instance
  • Update Call Centers’s active status
  • Configuration Information for CC Management
  • Configuration Information for the Passwords
• Call Center Agents
  • Available Agent List
  • Agents
  • Agents Settings
  • Group call center agent threshold profile
  • Available Threshold Profile Agents
  • Weighted Distribution
• Call Center Routing Policies
  • Routing Policies - Holiday Service
  • Routing Policies - Night Service
  • Routing Policy and Priorities
  • Configuration Information
• Call Center Statistics
  • Instance Statistics Reporting
  • Statistics
  • Retrieve queue and agent statistics of a call center
• Call Center Properties
  • Available Supervisor List
  • Supervisors
  • Bounced Call
  • Overflow
  • Announcements
  • Stranded Call
  • Stranded Call Unavailable
  • Distinctive Ringing
  • Group call center unavailable codes
  • Configuration Information for Call Center Management
  • Queue Status Notification
  • Call Center DNIS
  • Group call disposition codes
  • Call center call disposition codes
  • Call center call disposition codes settings
  • Call center comfort message bypass
  • Call center forced forwarding