Call Center

Agent Unavailable codes

Get the list of call center agent unavailable codes

GET /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/unavailable_codes/

The API is mapped to EnterpriseCallCenterAgentUnavailableCodeGetListRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Create a new call center agent unavailable code

POST /api/v1/tenants/(string: tenant_id)/groups/(string: group_id)/services/call_centers_properties/unavailable_codes/

The API is mapped to EnterpriseCallCenterAgentUnavailableCodeAddRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Get a call center agent unavailable code instance

GET /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/unavailable_codes/(string: instance_name)/

The API is mapped to EnterpriseCallCenterAgentUnavailableCodeGetRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Modify the call center agent unavailable code

PUT /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/unavailable_codes/(string: instance_name)/

The API is mapped to EnterpriseCallCenterAgentUnavailableCodeModifyRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Remove a call center agent unavailable code

DELETE /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/unavailable_codes/(string: instance_name)/

The API is mapped to EnterpriseCallCenterAgentUnavailableCodeDeleteRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Get tenant call center agent unavailable codes settings

GET /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/unavailable_codes_settings/

The API is mapped to EnterpriseCallCenterAgentUnavailableCodeSettingsGetRequest17sp4

Additional restrictions

Usable only by Tenant of type Enterprise.

Modify tenant call center agent unavailable codes settings

PUT /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/unavailable_codes_settings/

The API is mapped to EnterpriseCallCenterAgentUnavailableCodeSettingsModifyRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Get the list of a group call disposition codes

GET /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/disposition_codes/

The API is mapped to EnterpriseCallCenterCallDispositionCodeGetListResponse

Additional restrictions

Usable only by Tenant of type Enterprise.

Create a new Tenant call disposition code

POST /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/disposition_codes/

The API is mapped to EnterpriseCallCenterCallDispositionCodeAddRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Get a Tenant call disposition code instance

GET /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/disposition_codes/(string: instance_name)/

The API is mapped to EnterpriseCallCenterCallDispositionCodeGetRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Modify a Tenant call disposition code

PUT /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/disposition_codes/(string: instance_name)/

The API is mapped to EnterpriseCallCenterCallDispositionCodeModifyRequest

Additional restrictions

Usable only by Tenant of type Enterprise.

Remove a Tenant call disposition code

DELETE /api/v1/tenants/(string: tenant_id)/services/call_centers_properties/disposition_codes/(string: instance_name)/

The API is mapped to EnterpriseCallCenterCallDispositionCodeDeleteRequest

Additional restrictions

Usable only by Tenant of type Enterprise.